How to find the Internet (Email) headers in an email

How to find email (internet) headers

Email headers

Email headers are really useful in order to understand the journey and any alterations to an email from when it is sent to when it is received.
Occasionally, you may be asked to provide these headers to support queries around an email, to assist in diagnosing problems etc.

Outlook desktop (Windows computer)

To find the email headers on the desktop version of Outlook, double click the email you need the header for and then select File and Properties.

Once the properties are displayed, at the bottom of the window you will see the Internet Headers, select all of the contents and paste it into either a Word or notepad document, or paste it into the email conversation to provide the support party with the required information.

Outlook online (operation system independent)

Locate the email that you need the header for, select the three horizontal dots (usually top-right hand corner of the email), which provides a whole host of options.

Then select View and View Message Details

You are now provided with the Internet headers, that can be copied and pasted into a word or notepad document or an email conversation for passing back to the Service Desk.


Outlook desktop (Mac)

Select the message that you want the email headers for, right-click the email itself and then select View Source.

This will present the full trail of the message journey, select all of this and copy it into Word, TextEdit, or an email conversation for the Service Desk to assist you.


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